Security Operations Manager
Job Description
Hendrick Automotive GroupLocation: 6000 Monroe Rd, Charlotte, North Carolina 28212
Summary: The Security Operations Manager is responsible for planning and coordinating security operations of the Hendrick organization including Hendrick Automotive Group, Hendrick Motorsports, Hendrick Motorsports Technical Solutions, and related entities. Duties may include overseeing the design of security systems and conducting security assessments and training. Overseeing loss prevention while supporting the organization’s loss prevention procedures and efforts to safeguard company assets, prevent and minimize theft, and reduce fraud. Coordination of both personal and group security for special events and travel. Conducting workplace investigations related to theft, fraud, or other potential criminal violations.
Supervisory Responsibilities: This position regularly supervises third-party armed security personnel working at various company locations. On occasion, may coordinate the activities of outside consultants/vendors assisting with various security scenarios.
Responsibilities
Duties and Responsibilities:
Duties and Responsibilities:
- Reviews, revises, maintains, and implements the organization’s security policies and procedures.
- Supervises and coordinates third-party armed security personnel working at various company locations.
- Conducts annual inspections of all company locations to identify security risks; recommends and implements solutions.
- Conducts asset protection audits and asset loss investigations.
- Coordinates with private security vendors/consultants to meet domestic and international travel security needs.
- Coordinates with local law enforcement and safety staff as required to support and/or conduct investigations.
- Drafts and submits reports related to security operations.
- Designs, develops, and implements security systems and protocols.
- Monitors and responds to emergency situations.
- Identifies potential threats to physical security, employee safety, and asset protection.
- Provides training on security procedures and equipment.
- Assists with budget development for security systems and hardware.
- Develops and delivers security and loss prevention training programs for employees.
- Oversees the installation of new security equipment such as surveillance cameras, and electronic security devices.
- Ensures continued maintenance and timely repairs security systems and hardware.
- Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets.
- Investigates suspicious customer and/or employee activity.
- Research, suggest, and implement additional security measures as needed.
Job Requirements
Education/Experience:
Combination of education and experience that may include bachelor’s degree in law enforcement or related field and at five years of safety/security experience including civilian or military law enforcement training. Advanced training or certification in safety and security preferred. General knowledge of security procedures, systems, and equipment.
Reasoning Ability:
Ability to define problems, collect and interpret complex data, establish facts, and draw valid conclusions. Excellent analytical and problem-solving skills.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Ability to conduct training.
Certificates and Licenses:
Valid Driver’s License is required.
Valid North Carolina concealed carry permit is required.
Bi-annual firearms proficiency evaluation is required.
Attendance Expectations:
The position requires regular and predictable attendance and flexibility to travel with limited notice. Schedule may include evening hours, weekends, and holidays.
Environment/Physical Demands
Duties are performed in both office and dealership environments with the potential for travel via car or plane. Must be able to lift up to 25 pounds at times. Ability to travel throughout facility as required to conduct security investigations and inspections.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
