Inside Sales Representative – Fire Detection
Job Description
Location:
Boca Raton, Florida, United States of America | Milwaukee, Wisconsin, United States of America | Atlanta, Georgia, United States of America | Westford, Massachusetts, United States of America
Job Category:
Sales & Marketing
Advance your career with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!
We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:
- Competitive salary
- Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
- Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
- An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
- On-the-job and cross-training opportunities
- A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
- JCI Employee discount programs (The Loop by Perk Spot)
- Check us Out: A Day in the Life of the Building of the Future
Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.
Responsibilities
What You Will Do
As an Inside Sales Representative supporting our Fire Detection business, you will play a critical role in driving operational efficiency and enhancing the customer experience. You will support the external sales team through order management, serve as a key liaison between sales, customer service, finance, and other departments, and ensure accurate and timely processing of customer requests. This position is part of one of the fastest-growing and highest-performing teams at Johnson Controls, contributing directly to our continued sales success.
How You Will Do It
- Manage and process customer orders in coordination with the external sales team.
- Serve as a central point of contact between sales, customer service, and finance to ensure smooth communication and resolution of issues.
- Maintain accurate customer records and sales data using CRM and ERP systems, including SAP.
- Prepare and follow up on customer quotations and proposals.
- Respond to incoming inquiries and ensure timely follow-up on quotes and order status.
- Build and maintain strong relationships with internal and external stakeholders.
- Collaborate cross-functionally to address customer needs and resolve challenges efficiently.
- Utilize SAP to manage order entry, pricing, availability, and billing processes.
Job Requirements
What We Look For
- Bachelor’s degree or a minimum of 5 years of experience in sales support, customer service, or inside sales.
- Proven experience working with SAP for order management and sales operations.
- Strong organizational and administrative skills with attention to detail.
- Ability to build trust and communicate effectively across teams and with customers.
- Proficiency in CRM systems and a strong aptitude for learning new software tools.
- Excellent verbal and written communication skills.
- Self-motivated with strong problem-solving abilities and the ability to work independently.
What We Offer
- A dynamic and collaborative work environment with opportunities for career growth.
- Competitive compensation and comprehensive benefits package.
- Access to training and development programs to support your professional journey.
- The opportunity to be part of a high-performing team making a meaningful impact.
