Customer Service Representative - Fire Service Technician - Sprinkler Systems
Job Description
Location: Durham, NC, US, 27703
Cintas is seeking a Customer Service Representative - Fire Service Technician - Sprinkler Systems to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Responsibilities
Responsibilities include:
- Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
- Preparation of customer facing deficiency repair proposals for approval.
- Assist in technical training for internal partners and miscellaneous projects.
Job Requirements
Required
• Minimum 5 years' Fire Systems experience
• Ability to communicate effectively with AHJ’s as needed
• Excellent phone demeanor and experience with customer service
• High School Diploma/GED
• Conflict resolution & negotiation capabilities
Preferred
• Experience with reading, understanding and creating quotes
• NICET and other Fire Certifications
• Accurate typing and 10 key pad skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
