Security and Fire Alarm Service Coordinator
Job Description
Security and Fire Alarm Service Coordinator
Location: McMinnville, OR, USA
Employment Type: Full-Time
Salary: $18 - $25 / Hour DOE
Benefits Offered: Dental, Medical, Paid Time Off, Retirement, Vision
About
A rapidly growing security, fire, and smart technology firm serving Commercial, Business, and Residential clients across Oregon and Southwest Washington. With offices in McMinnville and Portland, the mission is to expand across the Pacific Northwest by delivering industry-leading service and a reimagined customer experience in security, fire alarm inspection, testing, and maintenance.
This is more than just filling roles - it's about building a team. The company values integrity, innovation, and meaningful collaboration. Every customer interaction is an opportunity to lead with excellence.
Join a team that's building something extraordinary together.
What's Offered
- Health, Dental, and Vision Insurance
- 401(k) Program
- Paid Time Off + Paid Holidays
- Company Laptop
- Employee Discounts (including free security system monitoring)
- On-the-job & Cross-Training Opportunities
- Supportive, Collaborative Culture
- Career Growth in a Rapidly Expanding Company
Responsibilities
What You'll Do
As a Service Coordinator, you'll be the engine behind service operations. You'll work closely with technicians, clients, and internal teams to ensure efficient scheduling, communication, and execution of service tasks. Your role directly contributes to delivering a world-class customer experience and supporting a growing service department.
Key responsibilities include:
- Act as the first point of contact for service calls, emails, and customer inquiries
- Schedule and dispatch technicians for service calls, inspections, and maintenance
- Create, manage, and close service work orders in service management software
- Communicate with clients regarding service timelines, expectations, and follow-ups
- Coordinate fire alarm testing and maintenance scheduling
- Order materials and manage parts procurement related to service jobs
- Assist in preparing service quotes with service supervisors
- Perform service invoicing, time sheet entry, and admin support tasks
- Ensure technicians meet site-specific requirements (badging, training, access)
- Maintain service records and customer documentation for accuracy and compliance
- Track subcontractor work and associated billing
- Monitor expiring service agreements and plan inspections or renewals
- Promote high standards of customer satisfaction and service excellence
Job Requirements
What We're Looking For
Required Qualifications:
- Experience in scheduling, service coordination, dispatch, or call center support
- Strong organizational skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Positive, proactive mindset with a customer-first approach
- High school diploma or equivalent
Preferred Qualifications:
- Experience in the fire life-safety, low-voltage, or construction industry
- Familiarity with service platforms (e.g., AlarmBiller, Zoho, or similar)
- College coursework or degree in business, operations, or related field
