Thompson Safety

Fire Alarm Service Manager

Job Description

Posted on: 
May 7, 2026

The Fire Service Manager is responsible for the management and development of operations, sales, and administration within a company’s service department . Other responsibilities include providing strategic guidance, supervision, training, and leadership to a diverse workforce, specifically the fire technician position.

Responsibilities

Supervisor y Responsibilities

  • Directly manages a team of employees.
  • Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions

  • Assume full profit and loss accountability for the service department.
  • Ensure effective planning and achievement of project long-term and short-term goals.
  • Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values.
  • Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met .
  • Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
  • Build and develop partnerships that will grow the business within the industry marketplace.
  • Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members .
  • Performs other related duties as assigned .

Job Requirements

Experience & Qualifications

  • Bachelor’s Degree in b usiness a dministration or related field , preferred .
  • Professional certification in Fire Protection, specifically extinguishers is required . Certification in alarm s , sprinklers, and special hazards , preferred.
  • 3 or more years of experience in the B2B Services industry.
  • 1 or more years of supervisory or management experience.
  • Strong marketing and sales strategy development experience.
  • Working knowledge of the fire protection industry.
  • Ability to set and meet aggressive commitments to achieve business objectives .
  • Ability to focus and prioritize in a fast-paced business environment.
  • Ability to manage and lead staff to excellent performance.
  • Ability to build strategic partnerships and possess a strong and positive history of growth within a market.
  • Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Physical Requirements

  • Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
  • Must be able to lift up to 50 pounds at times.
  • Must be able to operate a motor vehicle and travel when needed.

Apply now

More job openings