Fire Alarm Service Technician
Job Description
Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.
We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.
WHY JOIN US
- Work at a mission-driven company, focused on people
- Comprehensive medical plan options, including dental and vision
- 401K plan with company match
- Generous paid time off, paid holidays, and paid parental leave
- Continued growth and expansion into new markets and products and services
This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.
With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.
RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.
Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.
Responsibilities
ROLE OVERVIEW
The Fire Alarm Service Technician is responsible for maintaining, troubleshooting, and repairing fire alarm systems to ensure proper functioning and compliance with safety standards. The Fire Alarm Service Technician will work independently or as part of a team, collaborating with customers, and other technicians to provide exceptional service.
WHAT YOU WILL BE DOING
- Perform regular service, testing, and maintenance of fire alarm systems according to industry regulations, NFPA & NEC code requirements and manufacturer specifications.
- Diagnose and repair issues with fire alarm systems, including control panels, programming, detectors, relays, notification devices, and wiring.
- Identify and replace faulty components, including sensors, batteries, and wiring, to ensure reliable system operation.
- Respond to service calls and emergency requests promptly, troubleshoot problems, and implement effective solutions.
- Keep accurate records of service visits, maintenance tasks, and repairs performed on fire alarm systems.
- Collaborate with clients to provide information on system operation, maintenance schedules, and potential upgrades.
- Stay up-to-date with industry advancements, codes, and regulations related to fire alarm systems.
- Communicate effectively with team members, clients, and supervisors to ensure a high level of customer satisfaction.
Job Requirements
QUALIFICATIONS
- Two or more years of proven experience as a fire alarm service technician or similar role.
- High school diploma or equivalent; technical or vocational training in fire alarm systems is a plus.
- Relevant certification(s) such as NICET or manufacturer-specific programming & installation certifications preferred.
- Strong understanding of fire alarm system components, wiring, and operation.
- Ability to read and interpret technical manuals, diagrams, and schematics.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal abilities.
- Valid state issued driver’s license with an acceptable driving record.
The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.
