Security Supervisor
Job Description
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests.
The Arena Security Supervisor is responsible for providing the highest level of guest service within a safe and secure environment for our clients, patrons, and employees during all public functions in the Arena, Theaters and Expo Center. This position reports into the Security Manager, and/or Director of Security.
Responsibilities
- Manages a team of Security Event Officers that provide the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Arena, Theater, and Expo Center.
- Works closely with the Command Center to safeguard company and guest property during an event which may lead to extensive investigations.
- Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies.
- Responds to and makes immediate decisions regarding security emergencies in a fast paced, time sensitive environment.
- Manages interactions with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.
- Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.
- Conducts inspections of posts and Security Officers for proper compliance with the specific Post Orders, Diligence Security Group procedures, and general knowledge of post assignment
- Supervise security personnel, scheduling, payroll, and policy infractions.
- Evaluate staffing needs and makes recommendations to leaderships regarding headcount levels based on budget. Manages staff costs against budgets.
- Attend production meetings and produce event notes outlining client expectations and operational needs.
- Represent as the acting Security Manager in their absence.
Job Requirements
- The ideal candidate will have a minimum of 3-5 years’ supervisory experience in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theater operations, within an entertainment venue.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Experience managing union staff preferred.
- Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
- Knowledge of local public assembly and fire codes required. Experience with city and state agencies beneficial.
- Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
- Comfortable with managing conflict and responding to customer problems with a sense of urgency.
- Experience motivating and encouraging exceptional performance.
- Ability to hold team accountable for outcomes and monitor performance.
- Demonstrated experience coaching, mentoring, and developing staff to perform at high levels.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
Special Requirements
- Must have a valid NYS Security License and Fire Guard License.
- Must be able to successfully complete physical fitness examination.
- Must be willing to travel to other locations as needed.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
