Fire Service Technician II
Location
South Carolina, USA
Level
Technician
Department
Type
Full - Time
Salary
$22-$28 per hour
Job Description
Posted on:
November 14, 2025
Location:
Spartanburg, South Carolina, United States of America
Job Category:
Field Operations
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
Responsibilities
What you will do
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Responsible for contacting customer representative and ascertain equipment/systems problems.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
- Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
- Perform other duties as assigned.
Job Requirements
Required
- 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, positive attitude, and ability to learn quickly.
Preferred
- NICET Level II certification strongly preferred
