Fire Customer Care Sales Representative
Job Description
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive salary
- Paid vacation/holidays/sick time- 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Company vehicle
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Ha
Employment Type:
Full-Time
Location:
Fort Myers, Florida, United States of America
Job Category:
Sales & Marketing
Job Number:
EB00074651
Responsibilities
What you will do
The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.
How you will do it
Adhere to current Johnson Controls policies, procedures, products, programs and services.
Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
Responsible for retention, customer satisfaction and growth within the customer base
Deliver increased sales against an assigned quota.
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
Interface effectively with district operations to deliver and improve service delivery.
Determine customer needs and develop sales strategies to meet those objectives.
Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Job Requirements
Required
- High School Diploma
- Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web
Preferred
- BA, BS or similar degree highly preferred
- 2+ years of sales and/or customer service experience with a similar product, service or industry
- Highly motivated and success driven.
- Excellent communication skills and ability to quickly qualify opportunities.
- High degree of self-discipline.
- Independent, creative thinker.
- Ability to sell intangible services.
