Lead Fire/Security Field Service Technician-NICET Certified
Job Description
Milwaukee, WI, United States(Remote)
As a Lead Fire Alarm/Security Field Service Technician here at Honeywell, you will be accountable for providing technical expertise and facilitating in the field service operations of our Building Automation business. You will guide a team of technicians, ensuring efficient and effective service delivery to our customers. Your role will involve troubleshooting and resolving technical issues, both remotely and on-site, as well as collaborating with cross-functional teams to develop and implement solutions for customer needs. In this role, you will have a direct impact on the success of our field service operations and the satisfaction of our customers. Your technical expertise, guidance, and dedication to customer service will contribute to the growth and success of our Building Automation business.
You will report directly to our Field Service Supervisor.
**Must reside within a 60 mile radius of Milwaukee, Wisconsin.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, https://benefits.honeywell.com/
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Guide and manage a team of field service technicians to ensure efficient and effective service delivery
- Conducting regular inspections and testing of fire alarm/security systems to ensure proper functionality
- Troubleshooting and resolving issues with fire alarm/security systems, including diagnosing and repairing faulty components
- Collaborating with clients and other stakeholders to address their specific fire safety needs
- Providing training and support to clients on the proper use and maintenance of fire alarm/security systems
- Shift: 8:00a – 5:00p Central
- Must be available for on-call rotation
- Due to the nature of this discipline, night work is required of all Fire Technicians
- Company vehicle & Company mobile phone will be provided to travel to customer sites and communicate with customers
- Travel: up to 80% Locally within Milwaukee area
Job Requirements
YOU MUST HAVE
- 5+ years of proven experience in field service business, with a focus on complex technical solutions
- High School Diploma or GED
- Experience in installing, servicing and maintaining fire alarm/security systems
- NICET certification Level 1 or above
- Strong technical knowledge and expertise in relevant technologies
- Excellent problem-solving and troubleshooting skills
- Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Experience in project management and execution
- Strong customer focus and ability to build and maintain relationships
- Valid Driver’s License and driving record acceptable to Honeywell
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred
- Military background with relevant Fire/Security experience
- Additional certifications in fire safety or related areas
- Knowledge of local fire codes and regulations
- Strong guiding and mentoring skills
- Ability to work self-reliantly and make sound choices
- Continuous learning mindset and willingness to stay updated with industry advancements
- Results-oriented approach and ability to drive projects to successful completion
- Strong problem-solving and thoughtful abilities
- Excellent communication and customer service skills
