Lead Security Supervisor

Duties/Responsibilities:

• Provide vision and support to the client’s security program growth and enhancement strategy.
• The management, direction, and oversight of the security officers regarding their performance and operations.
• Lead and motivate security officers by leading by example, and creative motivation techniques.
• Manage and deliver Security Officer training.
• Ensure compliance with all licensing and training requirements for the Silverseal Staff.
• Supervising, training, and evaluating the security personnel’s work performance and making recommendations / changes where applicable.
• Develop and maintain required policies and procedures for site.
• Ensuring that post orders and related site information are properly maintained, updated, and communicated to all relevant parties.
• Conducting on-the-job training of security shift supervisors which includes, but is not limited to, post order implementations and refreshers, routine responsibility changes, emergency situation responses and specific client needs where applicable.
• Manage and correct performance issues with Security Officers.
• Act as the primary point of contact for the client.
• Responsible for communicating information to and receiving various requests from our client.
• Liaison with all client stakeholders
• Complete, review and submit daily, weekly, and monthly reports as required by the
• Company and the Client.
• Manage staffing rosters, shift coverage, badge access control items, etc.
• Weekly validation of Time & Attendance records to ensure accuracy of data.
• Validation of “Winteam” clock-in & clock-out of all security officers and provide summary reports weekly to Silverseal Finance department to ensure auditable payrollrecords of all subordinates.
• Performance and compliance against the Client Service Agreement and Company standards.
• Ensure an effective safety management system.
• Development of Emergency Procedures and any temporary Instructions.
• Act as a point of contact for reporting any client security and emergency systems alerts (such as fire alarm, security systems), property damage in accordance with the agreed reporting procedure.
• Wherever applicable, introduce measurement and performance indicators (KPI) to ensure that standards are constantly maintained / improved.
• Carry out audits of the security operation as instructed by the client.
• Complete risk assessments and offer recommendations.
• Conduct investigations and prepare reports relating to internal investigations of any losses, or violations of regulations, policies, and procedures.
• Assist in emergency management and contingency planning preparations.
• Actively assist client with the development of client’s business continuity plan.
• Control Room management – ensure the technical equipment is operating to the fullest expectations (CCTV audits, Access Control audits, data protection).
• Reachable 24 hours a day / 7 days a week to respond to security-related emergency situations.

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