New York City School Support Services Inc.

NYCSSS supports the NYC Department of Education in its mission to provide clean and safe schools to the children of New York City. Since our creation we’ve centralized services to all New York City schools under one umbrella and have created efficiencies in the management and payroll processes, as well as computerized systems to track and deploy data for the approximately 1,300 school buildings throughout our five boroughs. We deliver these services with pride knowing that we care for those who care for our schools and thus help our children achieve their educational goals.

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The "New York City School Support Service" is a general term encompassing various support programs and offices under the New York City Public Schools (NYCPS), formerly the Department of Education (NYCDOE). These services assist students, families, and staff with issues ranging from academics and enrollment to health and human resources.

Key service areas

For students and families

• Admissions and Enrollment: Assistance with applying for and enrolling in 3-K, pre-K, kindergarten, middle school, and high school programs.
• Special Education: Programs and services for students with disabilities, including assessments and Individualized Education Programs (IEPs).
• Multilingual Learners: Support and resources for students who are learning English.
• Transportation: Help with issues related to getting to and from school.
• Health Services: School nurses and screening services to address student health needs.
• Behavioral and Mental Health Support: Guidance counselors provide emotional and academic guidance, while the Office of Community Supports and Wellness offers broader support.
• Reporting: Reporting of bullying, harassment, and other misconduct through the Respect for All program.

For NYCPS employees

• HR Connect: A one-stop service for staff inquiries related to benefits, payroll, leaves of absence, and other human resources matters.
• Support for school staff: Services that help school personnel resolve HR issues and verify employment.

How to get help

The right point of contact depends on the specific issue:

• For school-specific issues: Start by contacting the teacher, guidance counselor, or Parent Coordinator at your child's school. Their contact information can be found using the NYCPS "Find a School" tool.
• For unresolved school or district-level issues: If the school cannot resolve your concern, you can contact the district's Family Support Coordinator or file a complaint or appeal with NYCPS.
• For admissions, special education, or transportation: Use the dedicated emails and phone numbers for those specific departments. A comprehensive list is available on the NYC Public Schools "Get Help" page.
• For general information: Call the main NYC Public Schools number at 718-935-2200 during business hours or dial 311 at any time for education-related issues.
• For device support: The NYC Support Hub has information about DOE-loaned laptops and tablets.

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