Service Technician - Fire/Security Systems
Location
Illinois, USA
Level
Technician
Department
Type
Full - Time
Salary
Job Description
Posted on:
October 20, 2026
Relapath is currently looking for a Service Technician for Fire and Safety Systems in Arlington Heights, IL. This is a full-time, direct-hire position with competitive compensation and excellent benefit package.
Performance Objectives
- Complete assigned training modules and certifications within specified timelines.
- Deliver quality service and support that meets or exceeds customer expectations.
- Maintain timely and accurate service documentation.
Responsibilities
Key Responsibilities:
- Assist in the service of security and fire systems hardware.
- Collaborate with team members to ensure compliance with regulatory requirements.
- Adhere to all company policies and industry regulations.
- Assist in creating documentation and reports for security assessments and audits.
- Accurately maintain inventory records for all hardware.
- Maintain tools, vehicles, and equipment and keep parts and supplies in order.
- Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.
- Performs other related duties as assigned.
Job Requirements
Key skills:
- 1-2 years experience servicing and repairing fire and security systems
- Ability to document records and reports of assessments/audits of systems
Qualifications:
- High school diploma or equivalent required.
- Valid driver’s license and clean driving record.
- 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.
- Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred
- NICET 1
Key Traits for Success:
- Familiarity with iPhone/iPad and best practices.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work well in a team environment.
- Eagerness to learn and adapt to using hand and power tools.
- Attention to detail and commitment to accuracy.
- Time management and organizational skills.
