Service Manager - Fire Protection
Job Description
Build the future, spark innovation and align your career with purpose.
McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.
Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:
- renewables and energy services
- engineering and design
- construction and facility services
To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?
The Opportunity with McKinstry
We are adding an experienced Service Manager - Fire Protection to join our growing Fire Protection team in Seattle, WA. The primary focus of this role is to build and lead a world-class Fire Protection Service Department centered on customer satisfaction, retention, development, and sustainable growth. The Service Manager oversees the day-to-day operations of the Service and Inspection teams, maintaining strong communication between Field Supervision, Service Coordinators, Service Sales, and Customers to ensure exceptional service quality and delivery.
PeopleFirst Benefits
When it comes to the basics, we have you covered:
- Competitive pay
- 401(k) with employer match and profit-sharing plan
- Paid time off and holidays
- Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums
People come first at McKinstry, and we go beyond the basic benefits with:
- Family formation benefits, including adoption and IVF assistance
- Up to 16 weeks paid parental leave
- Transgender inclusive benefits
- Commuter benefits
- Pet insurance
- “Building Good” paid community service time
- Learning and advancement opportunities via McKinstry University
- McKinstry Moves onsite gyms or reimbursement for remote workers
Responsibilities
Key responsibilities for this position include:
- Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
- Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
- Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
- Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
- Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
- Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
- Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry’s core value of Put People First and leading by example.
- Perform other duties as assigned by the branch manager.
Job Requirements
What You Need to Succeed at McKinstry
- Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred; other relevant experience will be considered.
- Demonstrated leadership and team management experience.
- Strong conflict resolution skills.
- Effective written and verbal communication skills.
- High emotional intelligence and maturity.
