Water/Fire Restoration Technician
Job Description
Position Summary We are looking for a skilled Water and/or Fire Restoration Technician who will play a key role in monitoring, inspecting, and completing restoration projects to meet high standards. This role involves handling tasks such as drying, demolition, packing out contents, and performing fire restoration duties. The Technician will document each stage of the project accurately—including notes, photos, and forms—per company protocols to ensure insurance reimbursement. They will also communicate directly with customers to explain processes, provide updates, and outline next steps.
Responsibilities
Key Responsibilities
- Retrieve work orders, gather necessary equipment and supplies, and arrive prepared at each job site.
- Communicate in person with customers, explaining job processes and next steps using company-provided materials, with or without a supervisor.
- Complete assigned projects according to company standards, maintaining quality control and ensuring timely completion.
- Perform tasks such as fire/smoke damage repair, water extraction, pack-out of contents, removal of non-salvageable items, light construction, and demolition as directed.
- Properly handle and maintain equipment, supplies, vehicles, and materials, reporting any malfunctions or damage to a supervisor.
- Adjust drying plans based on daily meter readings, inspect work upon completion, obtain customer signatures for approval, and handle payment requests when needed.
- Resolve customer concerns, communicate job details and any issues to supervisors and relevant team members.
- Prepare documentation, including photos, per company procedures to facilitate insurance reimbursements.
Job Requirements
Qualifications
- High school diploma or equivalent.
- Experience in restoration or construction.
- Valid driver’s license with a clean driving record.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and customer service abilities.
- Knowledge of disaster restoration.
- Ability to prioritize tasks and meet deadlines.
- Competency with data entry on tablets or mobile devices.
- Commitment to punctuality and professional appearance in company uniform.
- Ability to read and follow product usage instructions.
Preferred Certifications:
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WTR – Water Damage Restoration Technician
- ASD – Applied Structural Drying Technician
Physical Requirements and Work Environment
This role requires physical endurance and is representative of the demands associated with restoration work. Reasonable accommodations can be made for employees with disabilities to perform essential job duties.
Position Expectations
- Move and position objects up to 70 pounds regularly.
- Stand and walk for long periods; perform activities that involve lifting, squatting, crawling, and crouching.
- Communicate effectively and promptly respond to detailed information.
- Wear and fit respirators as required for safety purposes.
- Use visual acuity for detailed tasks.
- Adapt to various indoor and outdoor work environments, which may involve fluctuating temperatures or limited climate control.
