Security Supervisor - Events Team
Job Description
GardaWorld Security Services is Now Hiring a Concierge Security Ambassador!
Ready to suit up as a Security Events Lead?
Join GardaWorld at an exciting time as we expand our Event Services Team! We are seeking dynamic and inspired individuals eager to make a difference in the security industry. Our specialized Events Team is known for delivering Best-in-Class Customer Service to high-end clients, and if you thrive in fast-paced, high-energy environments, we want you on our team.
As a Security Officer – Concierge, your primary focus will be customer service. You’ll interact with people across all shifts in a variety of settings. If you’re looking to be at the heart of exciting events and provide exceptional service, this role is for you!
What’s in it for you:
- Location: Sunnyvale (Main Campus) Mountain View, and San Jose, CA
- Schedule: 8 - 12 hours per shift
- Must be available to work any day of the week and any shift (based on event scheduling).
- Competitive hourly wage of $23 - $27.95 / hour (DailyPay is available for GardaWorld employees!)
- A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid holidays, disability coverage, and life insurance options.
- Career growth opportunities within GardaWorld’s Event & Campus Division
- Uniform provided at no cost
Enjoy the company's renowned campus amenities and culture:
- Free food: The most frequently cited perk is access to Tech Clients world-class cafeterias and micro-kitchens, providing free meals, snacks, and drinks.
- Career development: Opportunities to learn and grow as a person while working on Tech campus.
- Valuable experience: Working for a major, high-profile company provides excellent, recognizable experience for your resume.
- Networking opportunities: The campus environment allows security officers to interact with a diverse mix of people, from employees to visitors, offering valuable networking opportunities.
Responsibilities
Responsibilities of a Concierge Security Events Lead
- Serve as the primary on-site point of contact for event security operations, coordinating directly with the client’s event management team, site security, and GardaWorld supervisors.
- Assist in pre-event briefings, ensuring all event officers understand their roles, post assignments, and escalation procedures.
- Provide leadership and direction to event officers throughout each shift, acting as a working lead who supports both the client and GardaWorld management.
- Monitor event activity, crowd flow, and access points to maintain a safe, professional environment.
- Report and escalate incidents promptly through radio or Pixel to GSOC or on-site command.
- Maintain strong guest relations and represent GardaWorld in a professional, service-oriented manner.
- Collaborate with tech campus departments and event organizers to anticipate needs and adjust security coverage in real time.
- Complete detailed incident reports, event recaps, and post-event debriefs.
- Support logistics such as post setup, equipment checks, and roster tracking.
- Ability to navigate campus maps and direct guests, vendors, or staff efficiently.
Job Requirements
Qualifications for Concierge Security Events Lead
- Authorized to work in the U.S.
- Able to provide documentation of High School Diploma or GED
- Must possess a valid California Guard Card and 32-hour BSIS training certificates (may be completed during onboarding if needed)
- Must be 21 years of age or older
- Must have a valid drivers license
- 1 year of security experience required; prior leadership, field training, or event lead experience preferred
- Excellent communication and customer service skills: must be articulate, professional, and approachable
- Comfortable using technology (radio, Pixel, phone apps, and computers)
- Strong problem-solving and decision-making skills under pressure
- Ability to work flexible schedules based on event timing and client needs
