Service Account Specialist - Fire
Job Description
Location(s)
3230 El Camino Real, Suite 200, Irvine, California 92602, United States
About Us
Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.
In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.
Full Time/Part Time
Full-time
Job Description
Job Summary: The Service Account Specialist will serve as a key liaison between customers, service coordinators, technicians, and internal teams to ensure the successful delivery of Fire & Life Safety service agreements, inspections, repairs, emergency service, and retrofit projects. Build and maintain strong customer relationships, coordinate resources and schedules, resolve service issues, and support project execution while ensuring timely communication, operational efficiency, and exceptional customer satisfaction.
Additional Information:
- Compensation: $28.84 - $45.67 per hour
- Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
- Travel: Travel up to 40% within the state, with occasional overnight stays.
- Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- 401K w/ company match
- Life/AD&D/LTD
- Paid Vacation/Sick/Holidays
- Employee Assistance Program
- Pet Insurance
Responsibilities
Responsibilities:
- Coordinate with the Service Coordinator if applicable to manage the scheduling of specialists for all service agreements
- Coordinate with the Service Coordinator if applicable to manage the day-to-day scheduling for emergency and T&M projects
- Coordinate with the Service Coordinator if applicable to manage service retrofit projects
- Coordinate with the Service Coordinator if applicable to manage the receipt, verification for accuracy, and entering of service work orders and employee time sheets
- Engage with service customers, ensuring our commitment to our customers meets and exceeds expectations
- Provide ideas and technical support to customer and service sales as required for the generation of additional work to be added to the TSA, performed as T&M, or booked as service retrofit
- Coordinate with service sales as applicable for TSA renewal and escalation
- Follows up on customer issues in a timely fashion insuring timely, accurate, and pertinent communication as required both verbally and/or in writing
- Provide project management on TSA’s, T&M, and service retrofit work
- Work closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction
- Coordinate material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency
- Coordinate with Subcontractors or internal installation team to achieve maximum value in installations
- Provide support and work with other contractors to solve building operating issues that go beyond the controls or special systems operation
- Communicate with internal employees as required to ensure labor is accurate and timely and estimated productivity is achieved in all areas
- Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems
- Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering
- Provide support for ongoing service engineering and support for existing building systems
- Keep service management system updated and employ it to achieve maximum productivity
- Travel up to 40% within the state, with occasional overnight stays
- Other duties as assigned
Job Requirements
Required Qualifications:
- Minimum of high school diploma.
- At least 5 years of Executive Level Customer Service experience.
- At least 2 years of Sales Experience and/or Account Management.
- Proficient in computer systems, including the MS Office Suite of products.
- Clear and concise communication skills, both verbal and written.
- Empathy and creativity in understanding and resolving issues to achieve successful outcomes for customers and employees.
- Demonstrated experience in effectively assisting both internal teams and external clients/customers.
- Clean driving records
Preferred Qualifications:
- Technical degree related to Fire Protection and Life Safety Systems.
- Undergraduate degree in Electrical, Mechanical, Construction Management, or other related studies.
- At least 2 years of experience in Fire Protection and Life Safety Systems.
- At least 4 years of Sales Experience and/or Account Management.
- Working knowledge of NFPA 72, NFPA 25, NFPA 13, and applicable local fire codes.
- Experience with Bosch, Notifier, Siemens, Potter, Silent Knight, Honeywell, or similar fire alarm platforms.
Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
